--- .\ STORE POLICIES
All of the art, objects, jewelry and books you see on our web site were photographed for our gallery and are available for purchase (subject to prior sale). You can purchase items at the gallery, by email or phone. Remember that most of what you see is one of a kind and once listed is sold quickly.
Backorder
Every once in a while, you may order something which appears to be in stock but has actually sold in our gallery before we have had a chance to update our online inventory. When this occurs, we will notify you as soon as possible to let you know if it is something we are able to order again for you. If it is an item we regularly stock, we will simply backorder it for you and let you know when it arrives.
Contact Us
Questions? For the fastest answer:
hello@siennapatti.com
Gifts
Is your purchase a gift, or are you looking for one? Let us know. We can help.
All jewelry and gift cards are shipped in our signature white and gold gift box with grey ribbon, ready for gift giving. Please let us know if you would like the receipt mailed separately.
Payment
Sienna Patti accepts Visa, Master Card, Discover, and American Express.
You are required to provide the complete billing information associated with your credit card, as well as the security code. We reserve the right to ship only to the billing address of a cardholder.
Privacy
Sienna Patti does not share your personal contact information or maintain a payment history with credit card information. The gallery and its associates do not discuss your personal purchases with anyone but you.
Shipping Policy - Domestic
We pack our objects with extra care, doing our best to ensure that they won’t be damaged, and all packages are labeled with special handling instructions.
For orders shipped to destinations within the United States, our standard delivery methods are FedEx Express Saver or FedEx Ground.
All orders will be shipped within three business days, pending the availability of the item and payment authorization. We also offer overnight shipping via FedEx Standard Overnight on some products. Please note some items are not available for overnight shipping. If you need something quick, your best bet is to send us an email (hello@siennapatti.com) specifying which piece you are interested in before you place your order.
All objects are shipped via Federal Express, which provides tracking.
In the unfortunate event that an object is damaged, we’ll work to replace your item once we are notified, and proof of damage is received. As many objects are part of limited editions, we may not be able to replace the work after it has sold out. In this event, we will refund your purchase.
Also note that if you order multiple items, they may come in multiple packages.
If you have any other questions about shipping, email hello@siennapatti.com, and we will get back to you as soon as possible.
Shipping Policy - International
International orders are shipped via FedEx, the rate determined by your location, and should arrive in 3 to 5 business days, pending customs.
Please note that all international packages may be subject to additional customs, duties, or other fees. We don’t have control over these fees—they are calculated by each country’s customs department—and, unfortunately, we cannot not be responsible for them.
Please also be aware that international packages may be delayed due to customs. Feel free to email hello@siennapatti.com if you have any other questions.
In the unfortunate event that an object is damaged, we’ll work to replace your item once we are notified, and proof of damage is received. As many objects are part of limited editions, we may not be able to replace the work after it has sold out. In this event, we will refund your purchase.
If you have any other questions about shipping, email hello@siennapatti.com, and we will get back to you as soon as possible.
Repairs
All of the jewelry in our collections has been hand-fabricated. As with any product, natural wear and tear or an accident might result in a piece of jewelry becoming damaged or broken. We urge you to send anything in this condition back to us for evaluation. Once we look at the piece, we will determine what course of action to take. This usually means it is sent back to the studio of the artist who originally made it so it can be repaired to their specifications. This process may take 2-8 weeks and, depending on the situation, may have an associated charge assigned by the artist. If you have any questions about this process, please do not hesitate to contact us.
Returns & Exchanges
All items at Sienna Patti are original works and limited editions. While our policies are firm for obvious reasons, we will do everything we can to work with you and make sure your experience with Sienna Patti is a good one. If there is an issue with your order, please contact hello@siennapatti.com with the subject line “Service Request:” followed by your receipt number.
We accept returns and exchanges on eligible domestic orders that are received within ten days of your package delivery. Customized items, including sizing and special orders, are not eligible for return. All international orders are final sale and not eligible for return.
All eligible returns must be received within ten days of receipt of your delivery, unworn, in pristine condition, and including all original packaging. All returns will be subject to strict Quality Control to ensure that the returned products satisfy these requirements. If the products do not meet our standards, we will refuse the return, and the products will be sent back to the Customer or the Gift Recipient, as applicable. If the returned product satisfies Quality Control, we will proceed with the applicable refund or exchange.
We offer two options for returns: refund or store credit. To get the return process started, send an email to hello@siennapatti.com with your name, order number, the reason for return, and which return option you’re choosing. Your return must be shipped prepaid and insured, with signature confirmation. Please note for all returns: There will be a 10% deduction (+ any shipping charges from the initial shipment) from your refund or store credit to cover the cost of restocking. Keep in mind that, depending on the cycle of your credit card, it may take 2-10 days for the refund to post to your account.
Special Orders
When you place a special order, you have committed to the item. Please realize that special orders are outside the scope of regular artist production and, therefore, may take longer. Special orders are non-returnable (both non-refundable and non-exchangeable from the time the order is placed). Special orders require a deposit of half the total price. Special orders may be canceled ONLY within 48 hours of being placed. We will be happy to answer any questions about special orders and alterations to existing pieces (ring sizes, necklace lengths, etc.). Timing and pricing will vary by artist.
Tax
Because we are a Massachusetts business, there is no sales tax applied to any purchase unless we are shipping within the state of Massachusetts. If we are shipping to the state of Massachusetts, there will be a 6.25% sales tax added. This is non-negotiable.